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Refund Policy & Returns

Refund Policy 

The company provides the opportunity to change one piece of jewelry with another within 30 days from the date of receipt. A basic condition for the change is that the jewelry is in the same condition in which you receive it and has not been worn. Send the jewelry for change and the purchase receipt or change card to our store KIVOTOS, Agias Lavras 5 60100 Katerini, Greece. The company covers the following cases:

– Change (because you want to change your choice) In this case, after we receive the product and it meets the above conditions, you will receive by e-mail the discount coupon code of equal value of the jewelry you wish to change. Then place a new order with the product you want and fill in the discount coupon code at the place where you will be asked. Shipping costs for the whole process are your charge. If you are able to come to the store to make the change, the shipping cost process is omitted.

– Change (because you received the wrong order) In this case, after we receive the product and it meets the above conditions, you will be sent the correct order within 5 working days. For the way of returning the jewelry, contact us at +30 6987 100959.

Money Returns 

Yes, you can return the jewelry (s) you bought from the online store www.kivotosjewelry.com and get your money back. For more information you will refer to the section “Right of Withdrawal” in the Terms of Use here.

 

Order Cancelation

If you wish to cancel your order please send us an e-mail within 12 hours of completing the order at (email only for orders) or call us at +30 6987 100959.

 

What happens in case of receipt of defected jewelry.

In case a piece of jewelry is sent with a defect, is damaged during shipment or shows a defect within 30 calendar days from its shipment, we replace it or repair it, taking full responsibility. Fill in the special return form that you will find in the package of the order and send it together with the jewelry and the receipt of purchase or the change card in our store KIVOTOS Agias Lavras 5 60100 Katerini, Greece. Once we receive the defective product, we replace it within 3-5 working days. If not available you will receive an email informing you of the delivery date (maximum delay time is 15 business days). For the way of returning the jewelry, contact us at +30 6987 100959.