Frequently Asked Questions
Shipping methods
WITHIN GREECE:
Shipments within Greece are made with delivery time within 2-3 working days. All domestic shipments are made in cooperation with ACS courier. The cost of the simple shipment is € 2.50, while the cash on delivery service has an additional cost of € 1.50. For orders over 60 € the shipping and cash on delivery charge is free. You can also pick up your order from our store, Agias Lavra 5 60100 Katerini within our opening hours, without financial charge.
EUROPE & WORLD WIDE:
Shipments to foreign countries are made by DHL. Delivery time varies depending on the destination as well as the cost. Indicatively, for European Union countries the cost is € 12, for the United Kingdom, Switzerland and Israel it is € 16, for the United States of America and Canada it is € 16, for Asia and Oceania it is € 27 and for Africa the cost is € 27. Shipping costs will be displayed individually at the checkout. Cash on delivery service is not valid in foreign countries. Shipping is free when the order exceeds 210€.
* Customers outside the European Union are subject to any delays that may result from customs clearance, product restrictions and other local requirements for which our company is not responsible.
* In case of force majeure, the company does not take responsibility for non-delivery of the product.
Payment methods
We have the following means of payment:
– Cash on delivery, payment of the exact amount of the order in the courier (for purchases only in Greece with a charge of 1.50 euros extra, when the total amount of the order is below 60.00 euros)
– Credit / Debit / prepaid card (VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, DINERS, MASTER PASS)
– PayPal.
* All prices listed include VAT 24%, while www.kivotosjewelry.com reserves the right to adjust prices without having to inform the consumer public.
* Payments are made in Euros.
Ring number
In rings that are closed, knowledge of the number is essential. The most accurate way is to measure in a jewelry store with the help of a professional meter. A faster and more direct way to approach the accuracy of a professional meter is the size guide that can be found here.
What happens in case of receipt of defected jewelry.
In case a piece of jewelry is sent with a defect, is damaged during shipment or shows a defect within 30 calendar days from its shipment, we replace it or repair it, taking full responsibility. Fill in the special return form that you will find in the package of the order and send it together with the jewelry and the receipt of purchase or the change card in our store KIVOTOS Agias Lavras 5 60100 Katerini, Greece. Once we receive the defective product, we replace it within 3-5 working days. If not available you will receive an email informing you of the delivery date (maximum delay time is 15 business days). For the way of returning the jewelry, contact us at +30 6987 100959.
Change policy.
The company provides the opportunity to change one piece of jewelry with another within 30 days from the date of receipt. A basic condition for the change is that the jewelry is in the same condition in which you receive it and has not been worn. Send the jewelry for change and the purchase receipt or change card to our store KIVOTOS, Agias Lavras 5 60100 Katerini, Greece. The company covers the following cases:
– Change (because you want to change your choice) In this case, after we receive the product and it meets the above conditions, you will receive by e-mail the discount coupon code of equal value of the jewelry you wish to change. Then place a new order with the product you want and fill in the discount coupon code at the place where you will be asked. Shipping costs for the whole process are your charge. If you are able to come to the store to make the change, the shipping cost process is omitted.
– Change (because you received the wrong order) In this case, after we receive the product and it meets the above conditions, you will be sent the correct order within 5 working days. For the way of returning the jewelry, contact us at +30 6987 100959.
Money returns.
Yes, you can return the jewelry (s) you bought from the online store www.kivotosjewelry.com and get your money back. For more information you will refer to the section “Right of Withdrawal” in the Terms of Use here.
Order cancellation.
If you wish to cancel your order please send us an e-mail within 12 hours of completing the order at (email only for orders) or call us at +30 6987 100959.
Discount coupon.
In case you have a discount coupon, enter its code, as it has been notified to you, in the box that appears on the “checkout” page.
Is the a case that jewelry is not the same as the photo?
KivotosJewelry jewelry is handmade, so it is humanly impossible to be identical to those in the photo and the slightest differences are due to their human construction factor.